Privacy Policy for Expert-Handyman

​

At Expert-Handyman, we are committed to protecting your privacy and ensuring compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or services.

​

1. Who We Are

Expert-Handyman is a company dedicated to connecting customers with professional handymen directly, ensuring transparency and affordability. For the purposes of data protection law, we are the data controller of the personal data you provide.

​

2. The Data We Collect

We may collect and process the following types of personal data:

• Identity Data: Name, title, and contact details (e.g., phone number, email address).

• Transaction Data: Information related to quotes, services provided, and payments.

• Technical Data: IP address, browser type, and information about how you use our website.

• Marketing and Communication Data: Preferences for receiving marketing materials from us.

We do not collect or process special categories of personal data (e.g., health data, race, religion).

​

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide and manage the services you request.

• To communicate with you regarding quotes, jobs, or customer support queries.

• To comply with legal obligations (e.g., tax records).

• To improve our services and website functionality.

• To send promotional offers and updates, if you have opted into receiving marketing communications.

We will only process your data when we have a lawful basis to do so, such as fulfilling a contract, complying with legal obligations, or based on your consent.

​

4. Sharing Your Data

We do not sell your personal data to third parties. However, we may share your data:

• With professional handymen for the purpose of completing your requested job.

• With third-party service providers who support our operations (e.g., payment processors, website hosting).

• When required by law or to protect our legal rights.

All third-party processors are bound by confidentiality and data protection obligations.

​

5. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. After this period, your data will be securely deleted or anonymised.

​

6. Your Rights

Under the UK GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request correction of any inaccurate or incomplete data.

• Erasure: Request deletion of your personal data, subject to certain conditions.

• Restriction: Request restriction of processing under certain circumstances.

• Objection: Object to the processing of your data for direct marketing or based on legitimate interests.

• Data Portability: Request the transfer of your data to another service provider.

To exercise these rights, please contact us at [insert email address]. We aim to respond to all requests within one month.

​

7. Cookies

Our website uses cookies to improve your experience and gather analytics. You can control your cookie preferences through your browser settings. For more details, see our [Cookie Policy]([Insert Link]).

​

8. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no online platform can guarantee complete security.

​

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies before providing personal data.

​

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

​

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us.

If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

This policy ensures compliance with UK data protection laws and reflects our commitment to safeguarding your privacy.

​

Your rights

​

Marketing consent

​

When we process your data for marketing purposes, it will be based on us having obtained opt-in consent from you to do so. You may remove your consent at any time by unsubscribing.

Accessing and correcting your personal information

We take reasonable steps to keep your information accurate, complete and current, but you can also ask us to change any information we hold about you to keep it that way. Please remember that it is your responsibility to tell us about any updates to your information.

​

Rights to access a copy of your personal information

​

You can request a copy of the personal information that we hold about you. This is known as a ‘Data Subject Access Request’, and we normally have one month to respond to such a request.

You can make a ‘Data Subject Access Request’ by using the contact information detailed above in this notice.

Any access request is free of charge although we may ask you to provide us with a form of approved identification in order for us to verify your identity.

 

Right to be forgotten

​

In certain circumstances, you have the right to ask us to delete the personal information we hold about you, for example; if your personal information is no longer necessary for the purposes it was collected for, or your personal information has been processed unlawfully. There are legitimate reasons that we must retain some of your personal information after you have requested its deletion, including compliance with legal or regulatory obligations to which we are subject, or for any legal claims.

​

Right to request a restriction on our processing of your personal information

​

You can request that we restrict our processing of your personal information in specific circumstances. Where a restriction is in place, we can continue to store your information, but we will only process it with your consent or for legal, individuals’ rights or important public interest reasons. We will inform you prior to the lifting of any restriction. 

 

Right to object to our processing of your personal information

​

When our processing of your information is performed on the basis of ‘legitimate business interest’ or ‘public interest’, you can request we stop the processing. We can continue to process your information for the establishment, exercise or defence of legal claims if we demonstrate compelling legitimate grounds which override your interests, rights or freedoms.

​

Right to complain to a supervisory authority

​

If you are dissatisfied with our use or management of your personal information, you have the right to complain to an EU Data Protection Supervisory Authority. That authority should be located where you live, where we are based, or where you feel the issue you wish to complain about took place. In the UK, the relevant Data Protection Supervisory Authority is the Information Commissioners Office (ICO). You can contact the ICO through their website: www.ico.org.uk.

If at any time you believe that we have not complied with these principles, please notify us by sending an email to enquiries@yourpocketmatters.co.uk, and we will investigate your concerns and take all reasonable steps to resolve the matter promptly.

 

Contacting us about privacy

 

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, please contact us via this website.

​

Links to other websites

​

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

 

You should exercise caution and look at the privacy statement applicable to the website in question.

Your use of this website constitutes acceptance of our policy.